FAQ
What is cold process soap?
Cold process soap is created by mixing oils, fats, and/or butters with water and lye. Mixing lye with oils causes a chemical reaction called saponification ( the process in which oils become soap).
Is there lye in my soap?
No. The lye in the soap neutralizes during the curing process so there is no lye left in the finished product.
Why is lye used to make soap?
Soap cannot be made without lye. It's a necessary ingredient in order to saponify the oils.
What is curing?
Curing is the process in which the soap is cut into bars and allowed to sit in a place without humidity that has free airflow. The average curing time is 4-6 weeks but can be longer depending on personal preference and the recipe used. This is to allow bars to harden, lose excess moisture, and become milder on the skin. The longer the bar cures the gentler, richer, and creamier the lather becomes.
How should I store my soap?
For a longer-lasting bar store your soap in a dish that drains or any dry place.
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What if my soap has imperfections?
Handcrafted soap is processed and cut by hand; thus no
two bars will be exactly alike. Temperature can make
color appear slightly different from batch to batch, while
design may also vary. Small pockets of air may form
from a thick batter being poured. It does not affect the
quality of the soap in the least! You may also witness
"soda ash" which is a harmless powder-like substance
that forms when new soap meets air or has a rapid drop
in temperature. This will completely disappear during
the soap's first use.
What is the difference between essential oil and
fragrance oil?
Essential oils are purely extracted from their source and
have therapeutic effects. Fragrance oils are synthetically
created for the purpose of scent, but are safe for use on
skin. If you find your skin easily irritated by fragrance;
essential oil might be a great alternative for you! Our
products formulated with essential oils are suitable for
sensitive skin, though you should always consult with
your doctor if you're unsure!
It looks like Fudge Can I eat it?
NO!
Why is handmade soap better than store bought?
Most big brand store bought soaps contain detergents
and are technically not classified as soap at all! Next
time you see a soap commercial on television, pay
closer attention. Did they refer to it as soap or
"something else"? True soap is simply an emulsification
of oils and salt. Commercial soaps tend to be extremely
drying and irritating to the skin. Reason being, the
glycerin naturally occurring in soap is a profitable by-
product. Instead of keeping the natural moisturizing
qualities in the soap, these companies choose to sell its
glycerin and leave the bar of soap with very little
moisturizing properties. We think it's best to leave soap
in its naturally occurring, ultra-moisturizing state.
How long will my bar of handmade soap last?
Longer than you might think! We utilize ingredients that
will make a firm, yet moisture packed bar of soap. Our
bars are cured for a full 4-6 weeks so you'll receive
100% pure soap! On average, each bar will last about a
month with daily use. Remember to use a draining soap
dish which will prevent soggy soap and will maximize
its life span.
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Custom and personalized orders?
We'll gladly accept custom orders or requests. If you have a custom color, fragrance, or ingredient request please feel free to send us a message.
Will your handmade products treat my condition?
Absolutely no claims are made on product capabilities. Statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. I encourage you to read about the ingredients these products contain to make an informed decision regarding your skincare. All ingredients are listed for this purpose.
Shipping
We ship individual customer orders within 5-7 business days of your received payment. Custom orders, please allow 4-6 weeks. Orders placed during the holiday season often take longer, especially if you are placing a custom order, or if your order is especially large.
Orders $100 or more ships free via USPS Priority Mail
Orders less than $100 will be subject to carrier shipping rates and transit times.
Please contact us if you have any questions or requests specific to your order. We’d be happy to help!
What if I have allergies?
If you have any allergies, PLEASE READ OUR
INGREDIENTS LIST THROUGHLY. Many of our
products contain vegan-friendly ingredients such as oat,
coconut milk, or essential oils, dye and
fragrance-free. These may be a suitable alternative for
you, and sometimes our product may not suit your skin
type at all, so please keep that in mind, although we do
hope we have created a product that suits your skin type.
If you have any uncertainty, please feel free to contact
us for clarification. If you experience any irritation,
discontinue use right away!
Refund
Because of the nature of our products, and
the inability to resell, we do not accept
returns. We ask that you be sure of your
purchase before completing your order.
We do not offer cancellations or refunds
once an order has shipped. A store credit
may be offered, but at our discretion based
on the nature of the situation.
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