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FAQ

What is cold process soap?

Cold process soap is created by mixing oils, fats, and/or butters with water and lye. Mixing lye with oils causes a chemical reaction called saponification ( the process in which oils become soap).

 

Is there lye in my soap?

No. The lye in the soap neutralizes during the curing process so there is no lye left in the finished product.

 

Why is lye used to make soap?

Soap cannot be made without lye. It's a necessary ingredient in order to saponify the oils.

 

What is curing?

Curing is the process in which the soap is cut into bars and allowed to sit in a place without humidity that has free airflow. The average curing time is 4-6 weeks but can be longer depending on personal preference and the recipe used. This is to allow bars to harden, lose excess moisture, and become milder on the skin. The longer the bar cures the gentler, richer, and creamier the lather becomes.

How should I store my soap?

For a longer-lasting bar store your soap in a dish that drains or any dry place.

What if my soap has imperfections?

Handcrafted soap is processed and cut by hand; thus no

two bars will be exactly alike. Temperature can make

color appear slightly different from batch to batch, while

design may also vary. Small pockets of air may form

from a thick batter being poured. It does not affect the

quality of the soap in the least! You may also witness

"soda ash" which is a harmless powder-like substance

that forms when new soap meets air or has a rapid drop

in temperature. This will completely disappear during

the soap's first use.

 

What is the difference between essential oil and
fragrance oil?

Essential oils are purely extracted from their source and

have therapeutic effects. Fragrance oils are synthetically

created for the purpose of scent, but are safe for use on

skin. If you find your skin easily irritated by fragrance;

essential oil might be a great alternative for you! Our

products formulated with essential oils are suitable for

sensitive skin, though you should always consult with

your doctor if you're unsure!

 

It looks like Fudge Can I eat it?

NO!

 

Why is handmade soap better than store bought?

Most big brand store bought soaps contain detergents

and are technically not classified as soap at all! Next

time you see a soap commercial on television, pay

closer attention. Did they refer to it as soap or

"something else"? True soap is simply an emulsification

of oils and salt. Commercial soaps tend to be extremely

drying and irritating to the skin. Reason being, the

glycerin naturally occurring in soap is a profitable by-

product. Instead of keeping the natural moisturizing

qualities in the soap, these companies choose to sell its

glycerin and leave the bar of soap with very little

moisturizing properties. We think it's best to leave soap

in its naturally occurring, ultra-moisturizing state.

 

How long will my bar of handmade soap last?

Longer than you might think! We utilize ingredients that

will make a firm, yet moisture packed bar of soap. Our

bars are cured for a full 4-6 weeks so you'll receive

100% pure soap! On average, each bar will last about a

month with daily use. Remember to use a draining soap

dish which will prevent soggy soap and will maximize

its life span.

Custom and personalized orders?

We'll gladly accept custom orders or requests. If you have a custom color, fragrance, or ingredient request please feel free to send us a message. 

 

Will your handmade products treat my condition?

Absolutely no claims are made on product capabilities. Statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. I encourage you to read about the ingredients these products contain to make an informed decision regarding your skincare. All ingredients are listed for this purpose.

 

Shipping

We ship individual customer orders within 5-7 business days of your received payment.  Custom orders, please allow 4-6 weeks. Orders placed during the holiday season often take longer, especially if you are placing a custom order, or if your order is especially large.

Orders $100 or more ships free via USPS Priority Mail

Orders less than $100 will be subject to carrier shipping rates and transit times.

Please contact us if you have any questions or requests specific to your order. We’d be happy to help!

 

What if I have allergies?

 

If you have any allergies, PLEASE READ OUR

INGREDIENTS LIST THROUGHLY. Many of our

products contain vegan-friendly ingredients such as oat,

 coconut milk, or essential oils, dye and

fragrance-free. These may be a suitable alternative for

you, and sometimes our product may not suit your skin

type at all, so please keep that in mind, although we do

hope we have created a product that suits your skin type.

If you have any uncertainty, please feel free to contact

us for clarification. If you experience any irritation,

discontinue use right away!

 

Refund

Because of the nature of our products, and

the inability to resell, we do not accept

returns. We ask that you be sure of your

purchase before completing your order.

We do not offer cancellations or refunds

once an order has shipped. A store credit

may be offered, but at our discretion based

on the nature of the situation.

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